Please read this. Having been in and out (but more in) crisis mode for 10 years (pretty much straight, either for me, or my husband, or other people we love, without a break of any longer than a couple of days in a row that I can remember since 2008), I can attest to every word in here.
This should be required reading for every person who wants to love or serve people in crisis. Or who ever might meet someone in crisis.
Now go hold someone's hand.
And for every single person who I was trying to help and I did it wrong: I'm sorry. I am so so sorry.